Tel +61 3 5831 2343

Fax +61 3 5831 1996

Sexual Assault Crisis Line

Toll Free 1800 112 343

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Who we are

The Goulburn Valley Centre Against Sexual  Assault is one of 15 Centres Against Sexual Assault throughout Victoria that provide services to victim/survivors of sexual assault, their non-offending family members, partners and friends. We do not see Perpetrators. Community and professional education are also an important part of our work.

Our Mission

The mission of the Goulburn Valley Centre Against Sexual Assault is to offer  services in the local government areas of City of Greater Shepparton, Shires of Mitchell, Strathbogie, Murrindindi and Moira that will:-

About us

This information has been developed to give you a greater understanding about us, our policies and procedures, the services we provide, and your rights and responsibilities.

Services are planned to complement your strengths and needs. We adhere to our legislative and funding agreement requirements to ensure we meet your expectations and provide a high level of service. We continuously work to meet the Health and Human Services Standards (2011). If you would like more information on these Standards please don’t hesitate to ask one of our team.
You may review information about us and our services on our website or if you wish to speak with someone just call our office on 03 5831 2343.

Your safety
We strive to provide a safe environment for you and a safe workplace for our staff.
We encourage an environment where clients and staff are treated with dignity and respect and where staff conducts themselves professionally at all times.
As a person using our services you have a right to feel safe and be free from abuse and neglect within the service. We have a complaints processes which you should use if you feel unsafe within the service. If you feel you need an advocate to make a complaint or report any inappropriate behaviour we can support you to access an advocate of your choice.

Complaints and appeals
We welcome feedback from you and encourage you to bring to our attention anything that may be a concern or anything you think we may be able to improve.
Complaints should be raised with your Councellor to ensure a prompt resolution to your concerns. If you are not satisfied with the response the matter will be escalated through our line of management to the CASA Manager until resolution is reached. Responses to complaints will be provided in a timely manner.
If you would like to make an appeal about a decision we have made please contact The CASA Manager.

Advocacy and interpreters
If you are dissatisfied with the outcome of your complaint and the above steps have not supported you in reaching a satisfactory resolution, you may contact the following:
The Health Services Commissioner (1399 582 113) or hsc@dhhs.vic.gov.au or the Regional Director of the Department of Health and Human Services.
You may choose to use an advocate at any point during the complaints process. We can assist you to access the services of an advocacy body. Please see the Advocacy Services list available on the Office of Public Advocate website www.publicadvocate.vic.gov.au
We are more than happy to arrange a culturally appropriate and qualified interpreter. There is no cost for this service to help assist with your queries or concerns.
Please advise us of any communication requirements and we wil endeavor to provide resources to support you.

Rights of Clients

At the Goulburn Valley Centre Against Sexual Assault you will be made aware of your options and have your choices respected.

Your confidentiality will be maintained in accordance with our confidentiality policy.

Victorian Centres Against Sexual Assault Standards of Practice